Frequently Asked Questions
Is the light weatherproof?
Yes, it’s built to withstand rain, dust, and harsh outdoor conditions, making it suitable for Australian gardens, driveways, and exterior walls without worrying about water damage.
How long does the light stay on after motion is detected?
The light typically stays on for 15–30 seconds after detecting motion, giving enough time to see clearly and alerting you to movement around your property.
Where are you located?
Our head office is located in Brisbane, Queensland Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I adjust the angle of the lights?
Absolutely. Each of the three heads can be angled individually to focus light exactly where you need it — perfect for pathways, entrances, gardens, or patios.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello.naturescanvasco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.