Frequently Asked Questions
Why should I choose this over manual tools?
It saves time, reduces physical effort, and provides clean, precise cuts compared to manual saws or clippers. Perfect for keeping your garden neat while making outdoor work faster and safer.
Is it easy to handle and safe to use?
Yes! Its lightweight, compact design makes it comfortable to use with one hand, while safety features like a protective guard and anti-slip grip ensure a secure, controlled cutting experience.
What can I use this mini chainsaw for?
This 6 Inch mini chainsaw is perfect for trimming branches, cutting small logs, pruning trees, and tackling garden or backyard maintenance quickly and efficiently. It’s ideal for homeowners, gardeners, and DIY enthusiasts.
Where are you located?
Our head office is located in Brisbane, Queensland, Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello.naturescanvasco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.