Frequently Asked Questions
How durable is the galvanised steel in harsh Australian conditions?
The galvanised coating helps protect against rust, heat and moisture, giving it long-lasting strength outdoors. It’s built to handle Aussie weather with minimal maintenance.
Will this raised bed help reduce bending and strain while gardening?
Yes. The elevated height brings your garden closer to you, making planting and maintenance easier on the back, knees and hips. It’s designed to support comfortable gardening at any age.
Is this raised garden bed suitable for beginners or those with limited gardening experience?
Yes. Its enclosed design makes soil control simple, drainage reliable and setup quick. Even first-time gardeners can achieve great results without needing complex tools or heavy lifting.
Where are you located?
Our head office is located in Brisbane, Queensland.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello.naturescanvasco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.